You may demand a full or partial refund in the following cases:
1. If you request a refund within the first 10 days of a course
2. If you repeatedly encounter an error that prevents you from
using our website properly, and if we are not able to correct the error within 30 working days.
Refund is only given in this case should you provide the requested detailed
information about the issue, such as screenshots of error messages, log files, detailed descriptions of
your actions, file samples, etc. and an attempt has been made to receive assistance from The Proto
2. If you were mistakenly double charged.
3. If you are unable to cancel a subscription or request a
refund due to any technical reasons.
Refund is only given in this case should you provide the
requested detailed information about the issue, such as screenshots of error messages, log files,
detailed descriptions of your actions, file samples, etc. and an attempt has been made to receive
assistance from The Proto Process team.
We reserve the rights to decline refund requests in the following cases.
1. When user informs about changing his decision on buying the
subscription after trying out the advanced version of The Proto Process.
The Proto Process doesn't require mandatory subscription purchase for
proper use, Free files and tests allows an access to all major functionality of our website. By
subscribing to one of The Proto Process's paid plans you express your satisfaction with the free
files and the free trials of Take A Test module.
2. When the subscription was cancelled after the payement date
for the next month
The Proto Process’s subscription can be cancelled anytime up until the day of
the next scheduled payment. Each payment is taken in advance for a month of advanced website use, the
payment day is the first day of the subscription month. In case you cancel the subscription after or on
the payment date for the next month, the funds for that month won’t be returned.
3. When the complaint is based on the lack of the features we
never stated The Proto Process provides.
4. When the application does not work properly due to force
majeure circumstances, such as major IBDP course changes we cannot control or immediately adapt to.
if you disagree with our refund policy, you can contact your bank and initiate a
Once the refund or charge back is processed, you will not be able to use The